Privacy Policy

https://astrosevatalk.com/, (We, “AstroVeda Services Private Limited”) hereinafter referred to as “the Website”. We are committed to safeguarding the privacy and personal data of every user, whether a visitor, astrologer, or customer (registered or unregistered). This Privacy Policy outlines how we collect, use, , and protect your personal information.

This Policy is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. User Consent

By accessing and using the AstrosevaTalk , you agree and give explicit consent to our Privacy Policy and our terms of data handling. If you do not accept the terms outlined herein, please discontinue the use of the Website.

Your continued use of the Website signifies unconditional consent to collect, , process, and disclose your information as described in this Privacy Policy.

2. Information We Collect

A. Personal Identifiable Information (PII)

• Create an account (e.g., name, mobile number, email, date of birth)
• Book consultations or purchase products (e.g., billing details, financial data)
• Provide birth details for astrological services (optional)
• Contact customer support or engage with the Website

B. Non-Personal Identifiable Information

• IP address
• Browser type
• Device information
• Location data
• Session data
• Cookies and other tracking data

This data helps us improve user experience, analyze trends, and manage content relevance.

3. Purpose of Collecting Information

we collect user data to:

• Authenticate user identity via OTP or login credentials
• Provide customized astrological services and forecasts
• Process secure payments and order fulfillment
• Offer personalized user experiences
• Respond to queries and support requests
• Monitor usage and improve Website performance
• Meet legal and regulatory obligations

4. Data Security Measures

We prioritize the safety of your data and implement advanced security protocols including:

• Secured servers with encrypted communication (SSL)
• Secure payment gateways
• Restricted internal access to sensitive data
• Regular audits and security updates

Despite these measures, we encourage users to practice caution and avoid sharing login credentials.

5. Usage of Cookies and Tracking

AstrosevaTalk uses cookies to:

• Maintain session states
• Remember user preferences
• Enable targeted advertising and analytics

You may disable cookies via your browser settings. However, this may affect functionality.

6. Account Deletion & Data Erasure

You can delete your AstrosevaTalk account at any time by navigating to the account settings and selecting “Delete Account”. This will remove your profile and associated data, subject to any legal retention requirements.

7. Data Retention Policy

We retain your data only as long as required.

• To provide services
• For legal compliance (tax, audit, etc.)
• To resolve disputes
• To prevent fraud or misuse

Non-personal data may be retained for analytics and reporting.

8. Disclosure of Information

We do not sell or rent your personal data to third parties. However, your information may be shared:

• With third-party service providers (e.g., payment gateways, logistics partners)
• When required by law, court order, or governmental request
• To protect the rights and safety of users and the platform

9. Children’s Privacy

AstrosevaTalk is intended for users above 18 years of age. We do not knowingly collect data from individuals under 13 years. If you are a parent or guardian and believe your child has shared personal data, please contact us for immediate removal.

10. Disclaimer on External Links

AstrosevaTalk may contain links to third-party platforms. We are not responsible for their content, privacy practices, or data usage. We advise users to read their privacy policies before interacting with such websites.

11. No Medical or Mental Health Claims

We do not provide services for individuals experiencing suicidal thoughts, severe mental health concerns, or crises. If you are in such a situation, please seek immediate help from licensed professionals or helpline services. In such cases, relevant information may be shared with authorities as permitted by law.

12. Accuracy and Authenticity

Users are responsible for providing accurate and current information. AstroVeda Services Pvt. Ltd. disclaims liability for false, outdated, or misleading user data and reserves the right to suspend accounts or services in such cases.

13. Feedback and Community Interactions

Any feedback, comment, or input shared on our forums, articles, or reviews may be publicly visible. Users are advised to exercise discretion before posting personal information in public forums.

14. Changes to the Policy

AstrosevaTalk may update this Privacy Policy from time to time. Users are encouraged to periodically review the policy. Continued use of the platform after updates signifies acceptance of the revised terms.

15. Grievance Officer

In compliance with the IT Act, we have appointed the following Grievance Officer for any queries, complaints, or requests regarding data usage or privacy concerns:

Name: Parvesh Ratusaria
Email: support@astrosevatalk.com